Returns: You may return or exchange your product to Palmaira Sandals Australia. Once you have selected and lodged either a Refund or Exchange Gift Card, this cannot be amended. Products must be returned to us within 30 days of purchase with completed returns slip. Sandals must be returned in an unworn state with tags and repackaged in such a way that no damage is caused in shipment. If you believe your sandals are faulty please email [email protected] Please Note: The way our exchanges work is that we will issue you with a Gift Card (credit note) via email to the value of the sandals plus shipping cost.